Correction The connection between the access point, router or cable modem and the Internet is lost

Who I am
Marie-Ange Demory
@marie-angedemory
SOURCES CONSULTED:

support.microsoft.com

Author and references

Working on a broadband connection has its advantages, such as a faster connection, reduced downtime, etc. But it also has its drawbacks. Many times you may encounter sudden errors that cause interruptions while working.

Users report a common error with their broadband connection, where your internet connection is suddenly cut off and you are no longer able to connect. When you run the troubleshooter, you get an error message that says "Your broadband modem is experiencing connectivity issues". Clicking Next, he tries to fix the problem, but ultimately is unable to fix it and shows "The connection between the access point, router or cable modem and the Internet is lost" under Problem found.



Fortunately, there is a solution for this that can help you continue your work. Let's see how.

Solution: Using the command prompt

Step 1: Click on Home on the desktop and type Command Prompt in the search box. Right-click on the result and select Run as administrator to open the file Command Prompt in administrator mode.

Step 2: In Command Prompt window, run the following command and press enter:


netsh winsock reset


Step 3: Now, run the following command and hit enter:

ipconfig / release

Step 4: Then, run the following commands one by one and press enter:

ipconfig / renew

4 pass: Next, run the following commands one by one and hit Enter:

ipconfig /flushdns

Now, double check and your broadband internet should be connected.

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