How To Fix Excel Online Not Working Error In Windows 10

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Marie-Ange Demory
@marie-angedemory
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support.microsoft.com

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Excel Online is a program that allows you to easily create and edit Excel online spreadsheets and even share them in real time as you work with others on shared projects. From creating spreadsheets and documents to presentations, there are many things it lets you do.

However, many times you may encounter an error "Excel Online is not workingHence, preventing you from opening Excel Online files. Apparently the error could be due to why someone was editing a spreadsheet in Excel Online and then suddenly goes halfway by keeping the document open for more than 6 hours without making any changes.



The good news is that there are a couple of ways to fix Excel Online error not working on Windows 10. Let's see how.

Method 1: Reset the browser and clear the cache

Resetting the browser and clearing the cache can be a quick fix for the Excel Online not working problem. Regardless of whether you are using Microsoft Edge, Chrome or Internet Explorer, you need to reset your browser settings to restore them to their original state, i.e. the state they were first installed on your PC. Let's see how to reset individual browsers and clear the cache.

For Microsoft Edge

Step 1: Open Microsoft Edge and go to three horizontal points (...) in the upper right corner of browsers. Click on it and then select settings from the menu.

Step 2: A settings window, click three parallel lines at the top left of the page, next to settings.


Now select reset settings from the menu.


Step 3: Then click Reset the settings to their default values to continue with the reboot.

Step 4: In the following message, click Restart to confirm.

Please read the message carefully before hitting the reset button, as it disables all extensions, please clear your cookies. Therefore, make sure you are very sure before proceeding.

Per Google Chrome

Step 1: Open Google Chrome browser and go to the top right corner of the browser window. Click on three vertical points and from the menu select settings.

Step 2: A settings window, scroll down and click to expand Advanced.

Step 3: On the left side of the screen, scroll down and click Reset and clean.

Step 4: So in Reset and clean window, click Reset the settings to their original defaults.

Step 5: A reset settings message, click reset settings in blue after carefully reading the information.

That is. When done, you can restart your browser and continue working on the Excel Online workbook.

Per Mozilla Firefox

Step 1: Open Mozilla Firefox browser and go to three parallel lines at the top right of the screen. Now select Help from the menu.



Step 2: A Help menu, click Troubleshooting information option.

Step 3: A Troubleshooting information window, go to the top right corner where it says Prepara Firefox and click Update Firefox.


Step 4: A Refresh the Firefox indicatorclick here Update Firefox to continue with restarting the browser.

You have finished resetting the file Firefox browser. You can continue working on the Excel Online workbook without any problems.

For Internet Explorer

Step 1: Open the Internet browser browser and go to the top right corner of the screen. Click on Gear iconsettings) and select Internet options from the menu.

Step 2: A Internet options window, click Advanced language. Now go to Reset Internet Explorer settings section and click Restart button.

Step 3: A Reset Internet Explorer settings window, click Restart button.

Check the Delete your personal settings option or keep it unchecked according to your needs.

After applying the default settings to the Internet browser browser, click Close leave. Now restart your browser and you can continue working on Excel online.

While resetting and clearing the cache can help you overcome the problem, if not, then try the fourth method.

Method 2: Setting the Default File Open Behavior

Step 1: Open Excel online and go to document collection where the files are saved.

Step 2: A document collection page, click library language. Now under the settings section, click Library settings.

Step 3: From here go to Document library settings window and click Advanced Settings. Leave Open document in browser.

Step 4: Click on Open in browser and then press ok.

That's all. The above two methods can help you get rid of the error while working in Excel Online on Windows 10.

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