How to fix Windows 10 not recognizing connected device in iTunes?

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Philippe Gloaguen
@philippegloaguen
SOURCES CONSULTED:

support.microsoft.com

Author and references

Like any other OS change, Windows 10 has been a big deal for its new users. It offers various customization features and also many connectivity options. Microsoft has been trying to realize the dream of the most versatile Windows, with Windows 10. Which, according to some users, has come true, where some users have had major problems with the operating system, from the beginning, so it is a difficult task to choose. for them. Apple device owners, who recently switched to Windows 10, reported various connectivity issues as they were in the process of connecting their devices to the Machine. Whether they are iPod, iPhone or iPad users, over 50% reported various errors and problems during the process of connecting their devices to their Windows PC.



iTunes is a highly secure platform, made up of its own services that help you perform the tasks for which it was designed. One such service that iTunes uses is the Apple Mobile Device Service. This service helps the software detect any Apple devices connected to the PC and then establish a communication link between the two to help them communicate. During the backup update / restore process, after installing Windows 10, it is entirely possible that the Apple mobile service was disabled, removed, damaged or damaged in the process. If so, you will need to re-register all Apple devices and establish a new connection between the PC and the device. To do this, you will be asked to reinstall the latest copy of iTunes available on Apple's official website. You can visit the link specified below to be redirected to Apple's download page for the latest version of iTunes.


Www.apple.com/itunes/download/

Download the latest version of iTunes from the link above, but don't install it yet.


1- Right-click the Start button

2-Select and open the Control Panel

3- Click Uninstall a program in the Programs category.

4- Now select the installed version of iTunes and uninstall it.

5- Make sure you uninstall all its components, including the bonjour service.

Note: You can leave QuickTime installed as it is probably not the cause of the errors you are facing.

6- Once everything is uninstalled, restart your PC.

7- Now you can install the latest version of iTunes on your PC.

This will reinstall all iTunes related software and services and fix any issues related to Apple's mobile device service.

If the previous steps don't solve your connectivity issues, you can try one of the following solutions

Fix: Check the cable

Apple is well known when it comes to promoting their brand and quality, it's no wonder that no Apple device supports a third-party Lightning cable, and you have to use a genuine one for the cable to work with your device. So, in case you were using a third party Lightning cable to connect your device to the PC, you should try switching to a genuine one to fix your connectivity issues. This should be enough if you were using a non-Apple Lightning cable to connect your device to the machine.

If you're using a genuine Apple Lightning cable, take some denatured alcohol and wipe off any dirt or sticking debris. Clean both the Lightning connector and the USB port, without getting too much liquid. Also make sure that the cable is free of kinks, cuts, knots, etc. To ensure a correct connection. This should fix your connectivity issues and help you connect your device to the PC.



If the cable doesn't seem to be causing problems or contributing to the connectivity errors you are experiencing, you can try the following solution to connect your Apple device to your PC.

Solution: Make sure your mobile device trusts the computer it is connected to to establish a proper secure connection.

Apple has designed another security feature in its iOS mobile operating system, which helps maintain another level of security by preventing any unauthorized access to your iDevice. Whenever you connect an iDevice to a Microsoft PC, your mobile device will display an alert asking if you trust the connection between the mobile device and the PC.

To access this popup, unlock your Apple device, as soon as you connect it to the PC, you should be greeted by the same popup, if not, wait a second or two for the PC to establish a connection and the alert appears. . If you still don't see the pop-up window, you may need to take the last measure and reset your Windows driver system.

Solution: Reset the Windows drivers to their original settings

Windows' latest version of its operating system, Windows 10, is a huge improvement over this.

Predecessors. Microsoft has introduced several new looks and features that have really improved the workflow experience while keeping the Windows vibe intact. Microsoft has implemented new techniques and new ways of processing information and communicating with devices in this operating system to improve the overall experience and make the software faster and more agile.

Windows 10 also tends to get confused with its driver systems when trying to communicate with any Apple mobile device. iOS is Apple's mobile operating system, designed according to its terms, so Windows 10 has to modify its drivers which are used to communicate between the PC and Apple's mobile devices.



These changes can also be the cause of connectivity issues between the device and the PC. To restore them to their default state, follow the simple steps listed below.

1- Click the Start button.

2- Select the Control Panel to open it.

3- Now select Devices and Printers, in the Hardware and Sound category.

4- You will see your Apple device in unspecified category.

5- Right-click on the unrecognized device and select Properties.

6- Now from the properties window, open the hardware tab and select Properties again.

7- In the next window, in the General tab, select the option that says Change settings.

8- Now, in the next window, go to the Driver tab, click Update Driver

9- In the now open driver installation wizard, select Browse my computer for driver software.

10- In the next step, go to the next location

{{C: Program Files Common Files Apple Mobile Device Support Drivers}}

Tip: If this location doesn't exist on your PC, you can try the following

C: Program Files (x86) Common Files Apple Mobile Device Support Drivers

11- After specifying the location, click Next and wait for the process to complete.

After Windows has finished installing the new drivers, you can click Close to close the window.

This should definitely make Windows 10 recognize the connected Apple mobile device.

Hope one of the solutions solves your problem; if not, you should consult Apple Support to troubleshoot any hardware issues.

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