Solution The Bluetooth mouse or keyboard cannot be removed in Windows 10

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Philippe Gloaguen

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22 February 2020 By karan

The most common method of connecting wireless mice and keyboards to the system is via Bluetooth. However, many users have reported an issue where they cannot disconnect their mouse and / or keyboard once they are connected wirelessly.


The cause could be a problem with the Bluetooth service or with the Bluetooth drivers.

Preliminary steps

1] Run the Bluetooth troubleshooter (Settings >> Updates & Security >> Troubleshooting >> Bluetooth Troubleshooting).

2] Remove any Bluetooth / wireless devices that interfere with the computer's Bluetooth signal range. This has helped many users.

Try the following solutions one by one:

Solution 1: Use the control panel

1. Go to Control Panel.

2. Click view devices and printers.

3. Right-click on device and click remove the device .

If you cannot remove it from the control panel, please follow the steps below: -

1. Turn on airplane mode.

2. Disconnect the Bluetooth device from the Settings (also remove it from the default device)

3. Open Device Manager. Search for Device Manager in the Windows 10 search box and click Device Manager.

4. Click View then click Show hidden devices.

5. Now Expand Bluetooth and right click e uninstall the Bluetooth device, which is giving you trouble.

6. Now, go ahead and try again to remove it from the control panel.

Solution 2: Using the Bluetooth command tool

1. Go to

2. Pay attention to the ads on the website and download carefully Bluetooth command line tools installation package.

3. Put the device into pairing mode.

4. Search for Powershell in the Windows 10 search box, then right-click on the Powershell icon and open Shell Power like administrator.

5. Write btpair -u in the Powershell command window and press the Enter key on your keyboard.

Windows will ask you if you want to allow pairing with your broken device.

That is. The problem will be solved.

Fix 2] Change the properties of all Bluetooth related services.

There are 3 services that the Bluetooth functionality depends on. These are: Bluetooth Audio Gateway Service, Bluetooth Support Service, and Bluetooth User Support Service.

1] Press Win + R to open the Run windows and type the command services.msc. Press Enter to open the file Supervisor window.

2] Find the above mentioned services (one by one) and right click on the selected service.

4] Select Property.

5] Change the file Start type to Manual (Enabled) and click Home.

6] Click To apply and then OK to save the settings.

Fix 3] Update the Bluetooth drivers

Sometimes this problem could be due to damaged or outdated drivers.

1] Press Win + R to open the file run window. Write the command devmgmt.msc and press Enter to open Device Manager.

2] Expand the list of Bluetooth controller.

3] Right click and update Bluetooth drivers one by one.

4] Restart the system.

Solution 4] Restart the system in clean boot state

Restart the system in a clean boot state and verify that no boot programs are interfering. This is the procedure for rebooting a system into Clean Boot.

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