Solution: The zoom camera does not work in Windows 10

Who I am
Catherine Le Nevez
@catherinelenevez
SOURCES CONSULTED:

support.microsoft.com

Author and references

Focus app has become a must for IT professionals, especially at this time when everyone has to adhere to social distancing protocols due to the pandemic. Now, in case you have an important meeting with customers and you suddenly find that the webcam is not working, what to do? Do not worry. Follow these simple solutions and your problem will be solved in no time.

Fix-1 Check if Zoom is using the correct camera-

You have to check if Focus you are using the correct camera or not.



1. Open the Application Focus file on your computer.

2. On the left side of the application, click "New meeting".

A new video session will start.

3. Now, in the lower left corner, click on “Stop the video".

4. On the raised panel, check if the Focus file in the app is using the correct camera (if you are using a laptop, next to "Integrated webcam").

5. To close the video session, click on "end".

Restart the Focus application and start a video session. Check if the camera is working.

Fix-2- Troubleshooting when using the zoom

1. Launch the Application Focus file from your computer.

2. Click the gear icon to open Focus settings.

3. On the left, click "video".

4. Now scroll down the file right hand side of the same window and click "troubleshooting".

5. Make sure you have carefully followed all the instructions on that list.


for. Make sure the webcam is connected (does not apply if you are using a laptop).


second. Make sure the webcam is not being used by another application (such as Skype). If another application uses the webcam, close it. Restart the Zoom app.

C. If nothing works, restart your computer.

If everything is “OK” but the camera still does not work, go to the next solution.

Fix-3 Change Video Zoom Settings-

The problem may be in Focusing Video Settings.

1. Launch the Application Focus file from your computer.

2. Click the settings icon in top right angle in Focus application.

3. In the settings window, on the left side, click on “video".

4. Then click on "Advanced“In the lower right corner.

5. Now, on the right side, check the option "Enable noise removal".

6. Likewise, check out the "Enable acceleration for video processing"option.

7. Check the option "Enable acceleration for sending video".

8. Check the option "Enable hardware acceleration to receive video".

9. Similarly, you need to set the other three settings to "Machine".

After you have successfully changed the settings, close Settings.

Restart the Focus application. The camera should work properly.

Fix-3 Check Camera Permission-

1. Digita “Camera privacy settingsA Look for the box next to the Windows icon.

2. Now click on "Camera privacy settings“In the high search result.




3. Low "Allow access to the camera on this device ', click on"Modify".

4. Turn the "Access the camera for this device '" buttonNEL".

5. Scroll down to settings, turn the 'Allow desktop applications to access your "setting" cameraIn".

Close window settings.

Try opening the Focus app and test the camera.

Fix-4 Reset Camera App-

1. Digita “cameraA Look for the box next to the Windows icon.

2. Now, the right mouse button on him "camera"Application then click"Application settings".

3. In the settings window, scroll down and click "Restart".

4. Again, click "Restart".


Then close the window settings file.

Launch the Focus app file and retest the camera.

Fix-5 Disable and enable webcam-

Disabling and enabling the webcam device has worked for many users facing a similar problem.

1. Press Tasto Windows + R Open rushing window.

2. In the running window, type "devmgmt.msc“And then press Log in.

Device Administrator window will open.

3. In the beginning, expand the "Cameras"Section.

4. So, you need the right mouse button in "Integrated webcam"And then click"Uninstall device“To uninstall the camera from the computer.

5. Finally, click on "Uninstall“To confirm the uninstallation of the camera device.

The webcam driver will be uninstalled from your computer.

In the following steps, we will install the webcam driver again.

Method 1 -

Restart your computer. This will install the uninstalled camera driver.

2 method-

If restarting your computer did not install the camera driver, you need to install the driver yourself. Follow to install the driver manually-

1. First, open the Device Administrator file.

2. Now click on "Action". Then you have to click on "Check for hardware changes".

After installing the webcam driver, open the Focus app file and check if you still have the same problem or not.

NOTE: -

You can also manually update the webcam driver.

1. Visit the laptop manufacturer's website.

2. Find the latest webcam driver for your laptop and download it.

3. Install it by running the installation package you just downloaded.

Four. Restart your computer.

Test the camera inside the Application Focus file. Your problem should be solved.

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