The sample rate of your microphone is not supported. Windows 10 bug fix

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Marie-Ange Demory
@marie-angedemory
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support.microsoft.com

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One of the errors that has been bothering Windows 10 users is the Microphone sampling rate is not supported error. According to users, this error appears when creating a party in the Xbox app. Due to this issue, users are unable to use headset microphones, particularly with the Xbox app. If checked with other apps, the microphone works fine.

There are several reasons why "The sample rate of your microphone is not supported“An error may be displayed on the PC. It may occur due to a conflict between multiple applications for using microphone resources or there may be problems with Windows device updates / drivers. Some problems with the Xbox app can also cause this error to appear.



In this article, we take a look at all the possible solutions that can fix this problem on your PC.

let us see How to fix unsupported microphone sample rate error on Windows 10.

Before continuing with the solutions, have you tried restarting your PC? Sometimes a simple restart can fix problems that you might otherwise find difficult to fix. Restart your PC once and see if this could help you get rid of the problem.

Solution 1: Run the Audio Recording Troubleshooter

To fix unsupported microphone sample rate error on PC, the first thing you should try is to use the troubleshooter. The Windows 10 troubleshooter has a secondary tool that will help you find and troubleshoot microphone issues.


This may seem like a very simple solution; However, it has helped many users to solve not only this specific problem but various other problems as well.

These are the steps to follow:

Step 1: Open the settings application on your PC. For this, press the button Win + me keys together. There, click on the file Update and security option.


Step 2: On the next screen, go to the left panel and select the file Solve problems option. Go to the right panel now and find Audio Recording option. When you find it, select it, then click Run the troubleshooter button.

Windows will start running the troubleshooter and look for microphone and sound recording problems. In case a problem is detected, you will be asked if you want to apply a solution. Continue with applying the fix provided by Windows.

3 pass: Now, go back to the Troubleshooting Settings window, select the file Parla option and click your Run the troubleshooter option. Let the process complete.

When both troubleshooters are done correctly, give your PC Curriculum vitae and then check if the problem persists. If this solution didn't work, try the next solution.

Solution 2: While checking microphone permission for the Xbox console companion app

You may receive The sample rate for your microphone is not supported Error on your PC due to incorrect permissions with the Xbox app. The Xbox Console Companion app on your PC might not have microphone permissions. To do this, you will need to check the file settings on your PC and make sure the app is allowed to the microphone.


Follow the steps below:

Step 1: Open the settings the application on the PC by pressing the button Win + me keys at the same time. In the Settings app, click Privacy option.


Step 2: In the privacy settings window that opens, go to the left panel and click Microphone option. Now in the right pane, scroll down until you find the file Xbox Console Companion option. When you're there, make sure the switch next to it is on. If not, turn it on as shown in the following screen.

If you've given permission, this method will likely fix the problem and you'll be able to access the microphone.

In case the permission has already been given or the problem has not been solved, try the following.

Solution 3: Update / reinstall the microphone device driver

Many users reported that microphone driver issues were causing this problem. For some users updating the microphone driver and for some the reinstallation worked and fixed the sample rate issue for the unsupported microphone on the PC. In the steps below, we explain how to update / reinstall the microphone driver.

Before going through this process, make sure the headphones you are using are connected to your PC.

Step 1: Press the Win + X keys together, then in the menu that appears, click Device administrator option.

Step 2: In the Device Manager window, click Audio inputs and outputs option to expand the list of drivers. Here you will be able to see the microphone drivers along with the headphone drivers. Right-click the microphone driver you are using and select the file Update Driver option.



3 pass: In the next window, you will have two options. Click on Automatically searches for drivers option.

The PC will now search the Internet for a newer version of the driver. If available, you will be prompted for the same. Continue with the installation. Then, restart your PC and check if the microphone sample rate is displayed.

If the driver is up to date, you will be informed as well. If so, go to the next step.

Phase 4: Come back to Device administrator, right-click on the controller and make a selection in the file Uninstall device option.

This will completely remove the microphone device driver from your PC.

Now restart your PC. When you restart your PC, it will automatically proceed with the missing driver installation procedure. When the microphone driver installation is complete, go ahead and see if the problem is resolved.

Solution 4: update Windows 10

Sometimes some of the problems on your PC occur simply because the Windows operating system installed on your PC is out of date. In this solution, you will check if the latest version of Windows 10 is installed on your PC and if not, you will need to continue with it. That's how:

Step 1: Open the settings in Windows, then click Update and security option as indicated in Step 1 starting from Correction 1.

Step 2: A new window will open. Here, go to the left panel and select the file Windows update option. Now go to the right pane and click Look for updates option.

Windows on your PC will check for a newer version of Windows. In case a new version is available, you will be prompted for the same. Continue to follow the on-screen instructions to complete the Windows update. After the update process is complete, your PC will restart.

After reboot, check if the sampling rate of the microphone is not supported the error continues to appear.

Solution 5: Check the Xbox Live status

Some users reported that they were getting the sampling rate of the microphone is not supported error on your Windows 10 PC when major Xbox Live services were offline. They were able to use the headset microphone as soon as central Xbox Live services were back online.

You can also check the Xbox Live status on your PC. Just visit the Xbox Live Status website and check if the major Xbox Live services are online. The green check arrow will show that the service is up and running.

If the primary Xbox Live service is offline, this is likely the reason behind the problem. Wait for the service to come back online and check for the error.

Solution 6: fix the NAT type on the Xbox network

Another solution that fixed the error for many users was fixing the NAT type in the Xbox network settings. Follow the steps below to apply this fix:

Step 1: Press the Win + me buttons to open the file settings application on your PC. Once there, scroll down and click Gaming option.

Step 2: In the game settings window, go to the left panel and select the file Xbox networks option. Now, wait until the file status NAT type Y Connectivity to the server appear under the Multiplayer Xbox Live section.

It's his Connectivity to the server the status is displayed as stuck, then click Fix it button.

Let your PC apply the solution. Once the solution is applied, restart your PC and check if this solution solved the problem.

Solution 7: Reset the Xbox console companion app

If none of the above methods worked to fix the microphone sample rate is not a supported error on your PC, go ahead and restart the Xbox console companion app on your PC. The app may be dealing with certain issues or glitches and will start again smoothly if this is the case after resetting it.

Step 1: To go settings application by pressing Win + me keys at the same time. Now select the file Applications option.

Step 2: In the next window, look at the left panel and select the file App and features option. After that, go to the right pane and scroll through the app list until you find the file Xbox Console Companion application. Click the application, then select the file Advanced options text below it.

3 pass: A new window will open. Here, scroll down and click Restart in the Restore section.

After the Xbox Console Companion app is reset, restart your PC. After the reboot, the problem would be solved.

Is your microphone sample rate error fixed on your PC? Let us know in the comments section.

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