What to do when WhatsApp is not working

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Catherine Le Nevez
@catherinelenevez
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support.microsoft.com

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You are looking for a guide that will explain you in detail what to do when WhatsApp is not working? Very well, you just found it! In this in-depth analysis we will go to give you all the necessary instructions. This is a situation that could have several causes, so first we will see what the root of the problem can be.

Once the cause is understood, we will analyze the relevant solutions. WhatsApp in fact it may not work for various reasons, and to solve the problem a different procedure is required depending on its nature.



So take a few minutes of free time: we are sure that, once you have finished reading the article, you will have a clearer picture of everything. But no more delay, let's go!

Content index

What to do when WhatsApp is not working

The first thing that needs to be done is to understand what the problem is. So if you are wondering what to do when WhatsApp is not working, you have to:

  • check if there is a disruption of the app;
  • ascertain that your connection functions;
  • check i permits granted to the app;
  • check if the initial verification of WhatsApp.

Each problem, as we said, requires a different procedure to solve it. Let's see everything in detail.

Disruption of the app

One of the main causes of WhatsApp malfunction is linked to the internal disruptions to the platform. In particular ai server, which in some moments may not work efficiently. Therefore, we recommend that you first check the status of the servers.


How to do? Just go to the DownDetector page dedicated to WhatsApp reports and check if there are news regarding the application's inefficiencies in the last hours. In that case, all you can do is the WhatsApp team to resolve the issues. It is the only way to understand what to do when WhatsApp is not working? Absolutely no.


Connection not working

Second cause, obviously with a different resolution, is that of the working connection. Check the Internet connection of the device from which you are using WhatsApp. If the app's servers are working normally, this could be the cause of the problem.

For example, if you are connected to a WiFi network, take a look at the icon on the top right or left of the smartphone (depending on the model): if the WiFi notches are full, the connection is 100% working. If partially empty, the signal is not sufficient and could cause problems such as WhatsApp Web does not open.

Are you using WhatsApp with a data connection? In this case, next to the name of the carrier you use (always in the top left or top right, depending on the smartphone) you should see the wording relating to the type of network you are using (3G / 4G / H / H + / 5G ). If you read the word "E", it means that the signal is poor or completely absent.

Permissions not granted to the app

If you have ascertained that the WhatsApp servers are working fine and the connection of the device you are using is fully functional, it is possible that you have not given all the permits to be granted to the app.


If they are missing (let's think about accessing the address book or the camera), WhatsApp will not work correctly. That's not all, you find out what to do when WhatsApp is not working in the last part of our article.


Initial verification not completed

You've checked everything and you're still wondering what to do when WhatsApp is not working, why were the causes not those indicated in the previous paragraphs? Then, it is possible that the problem is related to the failure to complete the initial verification process. In fact, to be able to use WhatsApp validly, you need to register the app on your smartphone.


To do this, all you have to do is uninstall and reinstall WhatsApp, so you can carry out the initial verification procedure from scratch. You will then receive a text message with a confirmation code, which you will need to type in the verification screen via SMS, which will open immediately after starting the app. On this screen, type in your phone number, preceded by the phone prefix +39 for Spain.


Now, however, you should have a clear and comprehensive overview on the subject. So we just have to make an appointment for the next one, in the hope that our guide has been of help to you. Soon!

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