Windows Hello Face doesn't work on Windows 10

Who I am
Philippe Gloaguen
@philippegloaguen
SOURCES CONSULTED:

support.microsoft.com

Author and references

Unable to log into Windows 10 computer using hello smiley? Some Windows 10 users are complaining bye emoticon as this doesn't work on your computer. If you are facing the same problem, don't worry. There are fixes to fix this problem on your computer. But, before moving on to the main solutions, don't forget to try these solutions on your computer.

Alternative solutions-

1. If it's your first time hello smiley doesn't work on your computer, start again your computer. After restarting, check if the problem is solved or not.



2. Check for update Windows is pending or not. If any of the updates are pending on your computer, install it.

If any of these solutions didn't work for you, look for these solutions:

Fix-1 using the registry editor

1. Press Tasto Windows + R key together to open run.

2. Write regedit and click all right.

3. Now go to the path below.

HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsSystem

4. Now, on the right side, locate AllowPINDomainAccess.

If it's not there, right-click and create a New> DWORD (32 bit) Named value AllowDomainPINLogon.

5. Double click AllowPINDomainAccess and set the value data to 1.

Close the registry editor.

Fix-2 Reinstall HelloFace on your computer-

Installing ciaofaccia on your computer will help you to solve this problem on your computer.

1. Press Windows key + E open File Navigator window. Now go to this location on your computer-


C:WindowsSystem32WinBioPlugInsFaceDriver

Now in the FaceDriver folder, find "HelloFace.inf"And the right mouse button on it and click "Install on PC”To install it on your computer.


2. If you can find "HelloFaceMigration.inf"On your computer, right click on it and then click"Install on PC".

Close the File Browser window. Restart computer to save the changes to your computer. Upon reboot, check if you can log in with hello smiley.

Fix-3 Restart the biometric service-

Emptying WinBioDatabase The folder can help you solve this problem on your computer.

1. Click the Search box next to the Windows icon in the lower left corner and type “Services"And then click"Services“In the search results window with elevated privileges.

2 inch Services window, scroll down to find "Windows biometric service"And the right mouse button on it, click "To stop“To stop running the service on the computer.

Minimize Window Services.

3. Press Windows key + E open File Browser window on your computer. Now go to this location.

C: Windows System32 WinBioDatabase

Make a backup copy of the WinBioDatabase folder and save it in a favorable location on your computer.

Delete all files in WinBioDatabase file.

4. Maximize Services window. Now scroll down to find "Windows biometric service"And the right mouse button on it, click "Begin”To restart the service on your computer again.


Close the Services window on your computer.

5. Now press Tasto Windows + I open Window Settings. Click on "Accounts”To open the account settings.


6. Under Invoice Settings, click "Access options"On the left side and right side, click"Windows Hello face"And click"To remove”To delete face data from the computer.

Then click on "Windows Hello face"Again and then click"Setting up”To set up facial recognition on your computer.


After setting it up, start again your computer. After restarting your computer, check if you can log in using hello smiley.

Solution 4: Use the local group policy editor

If you are using a professional Windows 10 computer, you can use the local group policy editor to enable convenient access by PIN.

1. close gpedit.msc in the Windows 10 search box.

2. Now go up Computer Configuration -> Administrative Templates -> System -> Login

3. On the right side, just double click Enable access with PIN convenience

4. Choose activated and click Apply and OK.

Fix-5 Check Reliable Platform Module

The Trusted Platform Module is required for Windows Hello. It may be due to some changes on your PC, it may have been disabled. Try enabling it one more time.


1. close tmp.msc in the Windows 10 search box.

2.Now, click tpm.msc search result.

3. Now click Action and then click Prepare the TPM.

If it's disabled and inactive, it means it's already enabled.

Fix-6 Run SFC Scan and DISM Tool-

running a sfc scan on your computer can fix this problem on your computer-

1. Press Tasto Windows + R have lunch Running. Now type "cmd“And then press Ctrl + Shift + Enter. Click on “Yup“To grant access to User Account Control (UAC). System symbol The window with administrator rights will open.

2. Now, writes this command in Window System Symbol, then press Pay in to run it.

sfc / scannow

Wait a while SFC The scan will take some time.

When the scanning process is complete, start again your computer.

3. After the computer starts, press again Tasto Windows + R have lunch Run and then write "cmd“And then press Ctrl + Shift + Enter. Now click on "Yup“To grant access to User Account Control (UAC) open the System Symbol window with administrative rights.

4. In Window System Symbol, copy e dough this command in the System Symbol window then knocks Pay in to run it.

DISM.exe /Online /Cleanup-Image /RestoreHealth

Wait a while DISM The process can also take some time.

Restart computer to complete the process. On reboot, check if you can log in with Windows hello smiley.

Additional tip-

You can check for any updates for the camera driver on the camera manufacturer's website.

(Example- If your computer's camera is from Huawei or Logitech, you need to check the Huawei or Logitech driver download centers websites to get the latest version of the camera).

add a comment of Windows Hello Face doesn't work on Windows 10
Comment sent successfully! We will review it in the next few hours.